FAQ'S

FAQ's

When will my order ship?
Orders are typically processed within 1–3 business days after your payment is confirmed. During holidays, sales, or high-volume periods, processing may take a little longer.

How long does delivery take?
Once your order has been processed, standard shipping usually takes 5–7 business days. Delivery times may vary slightly depending on your location and carrier conditions.

Do you offer free shipping?
Yes — we offer free shipping on eligible orders.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information, if tracking is available for your shipment. Please allow a little time for the tracking updates to appear.

I placed an order but didn’t get a confirmation email. What should I do?
Please check your spam or junk folder first. If you still can’t find it, contact us at INFO@myjcjc.com and we’ll help confirm your order.

Can I change or cancel my order after placing it?
If your order has not entered processing yet, we may be able to help update or cancel it. Please contact us as soon as possible at INFO@myjcjc.com. Once an order has been processed or shipped, changes may no longer be possible.

I entered the wrong shipping address. Can I fix it?
Maybe — if your order hasn’t shipped yet, we’ll do our best to update the address for you. Email us right away at INFO@myjcjc.com.

Do you ship internationally?
We ship to locations that are available at checkout. If your address is eligible, you’ll be able to select shipping during checkout.

What if my order is delayed?
Most orders arrive within the estimated timeframe, but occasional delays can happen بسبب carriers, weather, customs, or seasonal demand. If your order seems unusually delayed, please contact us and we’ll look into it with you.

What if my package says delivered but I can’t find it?
Please check around your delivery area, with neighbors, household members, building staff, or your local carrier first. If you still can’t find it, email us at INFO@myjcjc.com and we’ll do our best to help.

What is your return policy?
We offer free returns within 14 days of delivery on eligible items.

How do I start a return?
Just email us at INFO@myjcjc.com with your order number and the item(s) you’d like to return. Once approved, we’ll send you the return instructions.

Do I have to pay for return shipping?
No. We offer free returns within 14 calendar days from the delivery date for eligible items.

What condition do returned items need to be in?
Returned items must be unused, unworn, unwashed, undamaged, and in their original condition with tags attached.

Can I return something if I changed my mind?
Yes — as long as the item is eligible and your return request is made within 14 days of delivery.

Are all items returnable?
Some items may not be eligible for return depending on hygiene reasons, customization, final sale conditions, or item condition. If an item is non-returnable, that will be indicated where applicable.

Do you offer exchanges?
We do not guarantee direct exchanges. The easiest option is usually to return the eligible item and place a new order for the style, size, or color you want.

When will I get my refund?
Once your return is received and inspected, approved refunds are sent back to your original payment method. Depending on your bank or payment provider, it may take several business days to appear.

What if I received the wrong item or a damaged item?
Please contact us within 48 hours of delivery at INFO@myjcjc.com and include your order number plus clear photos of the issue. We’ll review it and make it right.

What payment methods do you accept?
The available payment methods will be shown at checkout. Payments may be securely processed through Shopify Payments and supported payment providers available on our store.

Is checkout secure?
Yes. We use secure checkout technology and trusted payment processing partners to help protect your payment information.

Do you store my card details?
We do not store your full card details on our own servers. Payment information is handled securely through our payment providers.

Are prices shown with tax included?
Where applicable, prices displayed on our website are shown as tax-inclusive, unless clearly stated otherwise.

Will I need to pay customs or import fees?
For international orders, customs duties or import fees may apply depending on your country’s regulations. These charges are determined by local authorities unless otherwise stated at checkout.

How do I know what size to order?
We recommend checking the sizing information on each product page before placing your order. If you’re unsure, feel free to contact us for general guidance.

Will the item look exactly like the photos?
We do our best to display product colors and details as accurately as possible. However, slight differences may occur depending on screen settings, lighting, and device displays.

What if an item is sold out?
If an item is out of stock, it may be restocked in the future, but restocks are not guaranteed.

Can I use more than one discount code?
In most cases, only one discount code can be used per order unless otherwise stated.

Why was my order canceled?
Orders may occasionally be canceled due to payment issues, stock availability, incorrect information, or security checks. If that happens, any approved payment will be refunded accordingly.

Why was my payment declined?
Payments can be declined for several reasons, including billing mismatches, insufficient funds, bank restrictions, or payment verification issues. You may want to try again or use another payment method.

Do you use cookies?
Yes. We use cookies and similar technologies to help our website function properly, improve your browsing experience, remember preferences, and support analytics or marketing where permitted by law.

Do I need to accept cookies?
Where required by law, non-essential cookies will only be used after you give consent through our cookie settings or banner. Essential cookies may still be used to keep the website working properly.

How do you use my personal information?
We use your information to process orders, provide customer support, improve our store experience, prevent fraud, and meet legal obligations. You can read more in our Privacy Policy.

Can I request access to or deletion of my personal data?
Depending on your location and applicable law, you may have rights related to your personal data. To make a privacy request, please contact INFO@myjcjc.com.

How can I contact you?
You can reach us at:

Email: INFO@myjcjc.com
Address: 113 GRACE ST, PLEXINGTON, SC 29072-2309, United States